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1
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Are all shoes 100% authentic guaranteed?
All shoes are supplied by authorized dealers in Hong Kong and China. They are guaranteed 100% authentic. |
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2
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What payment method do you accept?
We accept all Major Credit Cards and Paypal.
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3
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Do I have to pay import tax duty?
We do not take responsibility on import tax duty. Buyer has the liability on that.
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4
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Can you mark my shipment “Gift” with low value.
Yes, we mark all our shipment as “GIFT” with low value.
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5
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My country is not on your shipping list, what can I do?
Please contact us for more information.
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6
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Can I track my shipment status online?
We use EMS Express (provided by Hong Kong Post) to handle all the delivery. They have online tracking system to trace parcel status.
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7
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Can I appoint other courier service, i.e. FedEx or UPS?
No, we only use EMS Express to handle all the delivery.
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8
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Do you ship to APO / FPO address?
Sorry, EMS can not ship to APO / FPO address.
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9
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Shipping cost is expensive, can I use another cheaper shipping method?
No, shipping method or shipping cost is fixed, there is no alternative.
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10
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Do you accept Return or Exchange?
If you are not 100% satisfied with your purchase, you can either return your order for a refund or exchange. You can return or exchange your purchase for up to 14 days from the date you receive them. Returned or exchanged products must be in the same condition you receive them and in the original box and/or packaging. You have to pay the shipping costs, and those costs will not be refunded.
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11
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How is your packing?
Double boxed shipping for any order, no worries.
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12
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When will I receive my order?
Usually order will be shipped within 24-48 hours, but sometimes it may take up to 72 hours. EMS requires 2-5 days for delivery. In most cases, you receive your purchase within a week.
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13
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Can I cancel my order?
Once payment is made, we confirm your order. If you request a cancellation, we charge 10% of your payment as handling fee.
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FAQs